Cancel an appointment without making the awkward call
To cancel an appointment you often have to ring the same person you are letting down. There is no button on the website and nobody replies to the email. So you put it off, feel worse each day, and start to think about simply not turning up.
Let us make that call. Tell us what is booked, when, and whether you want it cancelled or moved. A real person rings, says they are calling on your behalf, sorts it out politely and texts you what the business said.
The problem
Why cancelling is the call nobody wants to make
It feels personal
Your hairdresser has cut your hair for five years. The tutor is lovely. Telling a real person you are not coming feels like letting them down, even when you have a good reason and have given plenty of notice.
There’s no cancel button
Lots of small businesses take bookings online and cancellations by phone only. Others have no online system at all. The one thing you would happily do in two taps has to be a conversation with a real person.
You get talked into rebooking
You ring to cancel and hang up with a new booking you did not want, because saying no twice in one call is hard. Now you have another date in the diary to worry about.
Leaving it costs more
The longer you wait, the shorter the notice and the more awkward the call. Leave it long enough and you are a no-show, which is worse for the business and can mean a fee for you.
The fix
What you get when we make the call
It’s done properly
We ring, give your first name and the booking time, and cancel it or move it. The business gets fair notice and can offer the slot to someone else on their list.
No explaining yourself
We don’t need your reason and neither do they. We are polite, brief and clear. If they offer to rebook and you did not ask for that, we say you will be in touch.
You know where you stand
We text you confirmation that it is cancelled, or the new time if you asked to move it. If they mentioned a cancellation fee or policy, we tell you exactly what they said.
An example
What it looks like
You tell us
I have a facial booked at Stillwater Day Spa this Friday at 11am and I need to cancel. I don’t want to rebook right now. Can you find out if there’s a fee?
We text you back
Rang Stillwater Day Spa. Your Friday 11am facial is cancelled. They said there is no fee, because you gave more than 24 hours’ notice. You are welcome to ring or book online whenever you are ready to come back.
An example only, with made-up names, to show the kind of answer you get.
Three steps
How it works
- 1
Tell us who to call
The business or person, and what you want to ask, book or find out. Thirty seconds on the form below.
- 2
We ring them
A real person makes the call and says they are ringing on your behalf. No answer? We try again until there is one.
- 3
We text you the result
What they said, in plain words, sent to your mobile. The recording and a written transcript too, if you asked for them.
Good to know
This is for everyday bookings such as hair, beauty, car servicing, tutoring and tradie visits. We don’t cancel medical appointments. We can’t waive a cancellation fee or argue one down. We tell you what the business said about it. Some places will only cancel when they hear from the person who booked. If so, we tell you who to speak to.
Free while we’re getting started
Who do you want us to ring?
Give us the who and the what. We make the call, keep trying if nobody answers, and text you what they said.
- A real person makes the call, not a robot
- We say we’re ringing on your behalf
- No answer? We try again, and again
- The answer lands on your phone as a text
Leave it with us.
We’ll make the call and text you what they said. Now go and do something better with your day.
Questions people ask
Can you get me out of a cancellation fee?
No. That is between you and the business. We ask whether a fee applies and pass on their answer as they gave it. The more notice a business gets, the easier the conversation, so send it to us as soon as you know.
Can you move it to another day instead?
Yes. Give us two or three times that would suit and we ask for the best match. You get a text with the new day and time, or the options they offered if none of yours were free.
Will they know it wasn’t me who rang?
Yes. We say we are calling on your behalf and give your first name and the booking time. We never pretend to be you. It is the same as a partner or a friend ringing for you.