Phone anxiety? Hand us the call you keep putting off
Phone anxiety turns a two minute call into a job you carry around for weeks. You know what you need to ask. You have the number. You still find six other things to do first, and the call sits on the list getting heavier.
So don’t make it. Tell us who to ring and what you want to know, in writing, in your own time. A real person makes the call, says they are ringing on your behalf, and texts you what was said.
The problem
Why some calls are so hard to make
You rehearse it and it still goes off script
You practise the opening line in your head. Then they answer with a question you did not plan for, and you are thinking on your feet with a stranger listening. Writing it down for us is a lot calmer than that.
You can’t see the other person
On the phone there is no face to read. You can’t tell if a pause means they are checking something or you have said the wrong thing. A lot of people find that harder than talking to someone across a counter.
Putting it off makes it bigger
A call you avoid on Monday is a slightly worse call on Friday. Now you also have to explain why you left it so long. After a few weeks the delay feels like the main problem, and the call gets avoided all over again.
Everyone says ‘just ring them’
People who do not mind the phone think it is the easy option. Plenty of shops, tradies and offices agree, which is why so many still have no online form. That leaves you choosing between an uncomfortable call and not getting the thing done.
The fix
What changes when we make the call
You type, we talk
You tell us what you need in a few written lines, at whatever hour suits you. We do the speaking part, including the small talk, the hold music and the unexpected questions.
The answer arrives in writing
We text you what they said in plain words. You can read it twice, think about it and decide what to do next without anyone waiting on the line for your reply.
It stops living on your list
Once you have sent it to us, it is ours to chase. If nobody answers, we try again. You hear from us when there is something to tell you, and not before.
An example
What it looks like
You tell us
Could you ring Corner Cycles for me? My bike has been there for a service for two weeks and I haven’t heard anything. I just want to know if it’s ready and what I owe.
We text you back
Spoke to Corner Cycles. Your bike is ready and has been since last Thursday. The service came to the amount they quoted when you dropped it off. Pick-up is any day before five.
An example only, with made-up names, to show the kind of answer you get.
Three steps
How it works
- 1
Tell us who to call
The business or person, and what you want to ask, book or find out. Thirty seconds on the form below.
- 2
We ring them
A real person makes the call and says they are ringing on your behalf. No answer? We try again until there is one.
- 3
We text you the result
What they said, in plain words, sent to your mobile. The recording and a written transcript too, if you asked for them.
Good to know
We are a calling service, not a health service, and we are not offering treatment or advice for anxiety. We simply make the call. We can’t ring anyone who needs to confirm your identity, such as a bank, the ATO or Centrelink, and we don’t make calls about medical or legal matters. We always say we are calling on your behalf.
Free while we’re getting started
Who do you want us to ring?
Give us the who and the what. We make the call, keep trying if nobody answers, and text you what they said.
- A real person makes the call, not a robot
- We say we’re ringing on your behalf
- No answer? We try again, and again
- The answer lands on your phone as a text
Leave it with us.
We’ll make the call and text you what they said. Now go and do something better with your day.
Questions people ask
Do I have to explain why I don’t want to make the call?
No. We do not ask and it is none of our business. People hand over calls because they are busy, at work or simply sick of the phone. Tell us who to ring and what you need.
Will the business think it’s strange?
It shouldn’t. People ring on behalf of partners, parents and bosses every day, and a business mostly wants to know what you need. We say we are calling on your behalf and give your first name. We never pretend to be you.
What if they ask something I didn’t tell you?
We don’t guess and we don’t make decisions for you. We note the question, get as much detail as we can and text it to you. You reply in writing and, if it needs it, we ring them again with your answer.