Waiting on hold is a waste of your day. Let us do it
Waiting on hold is the one job where you can’t do anything else properly. The phone sits on speaker playing the same forty seconds of music while a recording thanks you for your patience. You don’t dare walk away in case someone finally answers.
Give the queue to us. Tell us which enquiry line to ring and what you need to find out. A real person sits through the music and the menu options, talks to whoever picks up, and texts you what they said.
The problem
Why hold queues are so annoying
It eats the middle of your day
Enquiry lines are open when you are at work, driving or looking after kids. A queue that might take five minutes or fifty can’t be squeezed into a lunch break, so the call keeps getting pushed to tomorrow.
‘Your call is important to us’
The recording says it every ninety seconds, in between telling you to try the website you have already tried. You can’t tell where you are in the queue, or whether anyone is working through it at all.
The line drops and you start again
Everyone has been cut off at minute forty, or put through to the wrong department and sent back to the start. There is no credit for time served. You redial, press the same options and listen to the same song.
You’re stuck to your phone
While you are in the queue you can’t take another call, you burn through battery, and you carry the phone from room to room on speaker. It is a small thing that takes over a whole afternoon.
The fix
What you get when we wait instead
Your time back
You send us a few lines and get on with your day. The queue is our problem. The first you hear of it is a text message with the answer in it.
Someone who starts again without sighing
If the line drops or we get transferred to the wrong place, we redial and go again. If nobody answers at all, we keep trying at different times of day.
The answer written down
No scribbling on the back of an envelope. We text you what they said, who we spoke to and anything they asked you to do next. Want more? Ask for the recording and transcript.
An example
What it looks like
You tell us
Can you ring the Riverbend Leisure Centre? Their line is always in a queue. I want to know if the under-10s swimming lessons have spots on Saturday mornings next term, and how to enrol.
We text you back
Got through to Riverbend after 35 minutes in the queue. Saturday 9.30 has two spots left for under-10s next term. 8.30 is full. Enrolment is online only and opens Monday week. They said the 9.30 class tends to fill quickly.
An example only, with made-up names, to show the kind of answer you get.
Three steps
How it works
- 1
Tell us who to call
The business or person, and what you want to ask, book or find out. Thirty seconds on the form below.
- 2
We ring them
A real person makes the call and says they are ringing on your behalf. No answer? We try again until there is one.
- 3
We text you the result
What they said, in plain words, sent to your mobile. The recording and a written transcript too, if you asked for them.
Good to know
We can wait on general enquiry lines: shops, service desks, councils, venues, and airlines for general questions. We can’t sit in the queue for your bank, the ATO, Centrelink, or your telco or insurer about your account. They need to confirm your identity and will only talk to you. If we hit that wall during a call, we tell you what they need.
Free while we’re getting started
Who do you want us to ring?
Give us the who and the what. We make the call, keep trying if nobody answers, and text you what they said.
- A real person makes the call, not a robot
- We say we’re ringing on your behalf
- No answer? We try again, and again
- The answer lands on your phone as a text
Leave it with us.
We’ll make the call and text you what they said. Now go and do something better with your day.
Questions people ask
Can you wait in the queue and then put me through?
No. We are not a call-back or transfer service. We wait, we have the conversation on your behalf and we text you the result. That works for questions and bookings. It does not work for anything that needs your identity.
Which lines can’t you call?
Anything tied to your personal account: banks, the ATO, Centrelink, and telco or insurer account matters. Those lines need to check who you are, and we never pretend to be you. General questions that anyone could ask are fine.
How long will you stay in the queue?
As long as it reasonably takes. If the line drops, we ring again. If it becomes clear nobody is going to answer that day, we try another time and tell you where things are up to.